1. Scope of Personal Data Collection

When placing an order on laluala.com, we collect the following personal information from customers:

• Full name

• Email address

• Phone number

• Address
  (collectively referred to as “Personal Data”).

All information provided must be accurate and lawful. là lụa là shall not be responsible in cases where the information provided by customers is inaccurate.

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2. Purpose of Personal Data Collection

The Personal Data collected by là lụa là will be used for the following purposes:

• Processing orders: contacting customers to confirm orders, notifying order status and delivery time, confirming cancellations (if any)

• Sending thank-you letters, product updates, new services, or promotional offers

• Handling complaints and resolving issues arising from purchases

• Administering promotional programs

• Verifying identity and ensuring data security

• Complying with requests from competent authorities or as required by law

• Other reasonable purposes to serve customer needs

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3. Data Retention Period

Personal Data will be retained until a deletion request is received from the customer or the customer deletes the data themselves, except where retention is required by law.

In all cases, Personal Data will be securely stored on laluala.com servers.

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4. Parties with Access to Personal Data

là lụa là is committed to protecting customer Personal Data and will only share it with the following parties for the purposes stated in Section 2:

• Shipping partners: to facilitate delivery (name, address, phone number).

• Internal staff: relevant departments for customer service and support.

• Third-party service providers: for joint programs, outsourcing, or operational support, with strict data protection requirements.

• Legal authorities: when required by law or necessary for legal compliance

• Business transfers (if any): in the event of merger or acquisition, the receiving party may access stored data, including Personal Data.

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5. Information of the Data Controller

• Business Name: Gam Lua Household Business

• Business Registration Certificate No.: 41G8051600. Registered by the Finance and Planning Division, District 7 People’s Committee. First registered on August 28, 2024

• Registered Address: 55/2B Huynh Tan Phat, Phu Thuan Ward, Ho Chi Minh City, Vietnam.

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6. Methods for Accessing and Updating Personal Data

Customers may access and update their Personal Data by:

• Logging into their account on laluala.com to edit or delete information

• Contacting us directly via:
  Hotline: +84 38 492 4840
  Email: luala.official@gmail.com

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Complaint Handling Mechanism

At là lụa là, protecting your Personal Data is a priority. We commit not to share, sell, or rent your Personal Data to any third party, except as stated in this policy.

Your Personal Data will only be used for:

• Improving service quality

• Resolving disputes and complaints within 03–05 working days

• Complying with legal requirements

If you have any concerns, feedback, or complaints regarding this Privacy Policy or the misuse of your Personal Data, please contact us via:
Hotline: +84 38 492 4840
Email: luala.official@gmail.com

là lụa là is committed to protecting your privacy and ensuring your rights are respected at all times.